General delivery & returns information
Delivery lead times can vary depending on the items your have ordered and/or the delivery address.
On average our products are delivered to you within 2-7 business days.
We aim to dispatch all orders as quickly as possible but sometimes due to stock levels there may be delays. Once you have placed your order you will receive an Order Acknowledgment which will advise you on the delivery lead time, please be aware this may change due to unforeseen circumstances. Should there be any change we will attempt to contact you to inform you of any changes to your order.
We strongly advise that you do not book any workmen to install any products until you have received and checked your goods, as we are not liable for costs, consequential loss or compensation in any way.
Next day delivery
Next Day Delivery Service: For most Bathrooms To Love products we can arrange Next day Delivery. If you’re wanting to arrange this service, please contact the Customer Service Team for more information.
We pride ourselves on delivering the best possible service. To ensure these standard are retained, we offer quick, efficient delivery around the UK.
Unfortunately, at this current time we do not currently offer International Delivery.
All orders can be collected from our Pocklington showroom. Once you have made your purchase, please contact our team to inform us that you wish to collect your products, we will then inform you when your goods arrive at our warehouse. Once you have been notified your product is ready, collection must then be made within 7 days.
Our Standard Delivery charge is £9.95 (for Bathrooms To Love) and £49.98 (for Porcelanosa) per order and is inclusive of VAT. All orders above £200.00 receive Free Standard Delivery. This is to UK Mainland Addresses only.
If you wish to return any goods, please notify us within 48 hours of receipt by either emailing [email protected] or calling 01430 876688. Any returns must be unused and in their original packaging and in resaleable condition.
All goods must be returned to us within 7 days of you receiving them. As soon as we receive your goods, we will process your refund on to the original payment method within 30 days.
Any original delivery costs will not be refunded. We do not offer a free returns service and you are responsible for the cost of returning the item. Our returns address is: Home Fit UK, Broadhelm Business Park, Pocklington. YO42 1AE.
COVID-19 delivery precautions
We want to ensure the safety of all our customers. Our team and third party couriers are already operating with strict safety methods to keep them and you safe, this includes contactless delivery methods.