Cookies Policy

Cookie Policy

Last updated: June 24, 2021

To make this site work properly, we sometimes place small data files called cookies on your device.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

A number of our pages use cookies that are not strictly necessary for the website to work but will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended. These cookies are used to remember:

your display preferences, such as browsing language, contrast colour, font size, device used, search results preferences and notification preferences. your latest visit on the website (for statistical purposes) and the 3 latest pages visited (to help our helpdesk in case you send a request) if you have agreed (or not) to our use of cookies on this site

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

Private data

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here. Third party cookies

We do not allow third party services on our website to send cookies to the users.

How to control cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your device and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Let's help get your questions answered...

What is the delivery lead time?

Once you've checked out, if your item is in stock (direct or via our supplier) we will aim to deliver your goods within 2-7 business days, this will be confirmed in your Order Acknowledgment which you shall receive by email within 24 hours of purchase.

You can also find detailed information about your orders from your account page.

Do you offer free delivery?

Yes, Free standard delivery is available to all UK Mainland addresses for orders over £200.00.

Can I modify an existing order?

Yes you can. Our team are here to help and will do all that we can to amend your order if you wish.

Please contact the customer service team as soon as you are aware of the order changes you want to make, so we can try accomodate this.

Please note, once your order has been picked or shipped, we can no longer make changes.

Can I collect an order?

All orders can be collected from our Pocklington showroom.

Before collection, please call our customer service team, so we can ensure this can be accommodated for your specific item.

Once you have made your purchase please also ensure that our team is informed that you wish to collect your order.

We will then inform you when your goods arrive in to our warehouse; Once you have been notified your product is ready, collection must then be made within 14 days.

Do you unload or place my items in the room?

At this current time, our team and logistics operators only offer a curb side delivery.

Our delivery drivers will not enter your home.

Something is missing from my order?

Our dedicated team place all their efforts into ensuring your order is prioirty, and that care is taken to ensure you have a great shopping experience with HomeFit Shop.

Should something be missing from your order please notify us within 24 hours by emailing and a member of the team will look into this problem and ensure that the situation can be rectified.

Do you offer an Installation Service?

We do offer Installation for all of our products, however currently we can only offer this service to those within the York & Hull area, and is subject to a minimal order value.

If you're not sure if you're within this catchment area, or want to arrange this, please get in touch with our team, who will be happy to look to arrange this for you.

Visit the Contact Us page here.

If I am not home when the delivery arrives, what happens?

We will notify you of the day of delivery, it is your responsibility to ensure you are able to receive the delivery.

If our courier/delivery driver failed to contact you and couldn't make the delivery of your goods, a re-delivery charge may apply.

Is there anybody I can speak to for advice or about your products before I order?

Yes certainly. Our dedicated support staff are here to help you, please email, give us a call or visit us if you need help/advice about a product.

Want to chat? Visit our Contact Us page here.

Can I track my order?

We work closely with our third-party couriers to ensure you’re able to get the best service possible.

Since updating our website, to ensure the best customer experience possible, you will now be informed via email or via your online account area, with information of when your order will arrive.

If you have a query about your order, please Contact Us.