Let's help get your questions answered...

What is the delivery lead time?

Once you've checked out, if your item is in stock (direct or via our supplier) we will aim to deliver your goods within 2-7 business days, this will be confirmed in your Order Acknowledgment which you shall receive by email within 24 hours of purchase.

You can also find detailed information about your orders from your account page.

Do you offer free delivery?

Yes, Free standard delivery is available to all UK Mainland addresses for orders over £200.00.

Can I modify an existing order?

Yes you can. Our team are here to help and will do all that we can to amend your order if you wish.

Please contact the customer service team as soon as you are aware of the order changes you want to make, so we can try accomodate this.

Please note, once your order has been picked or shipped, we can no longer make changes.

Can I collect an order?

All orders can be collected from our Pocklington showroom.

Before collection, please call our customer service team, so we can ensure this can be accommodated for your specific item.

Once you have made your purchase please also ensure that our team is informed that you wish to collect your order.

We will then inform you when your goods arrive in to our warehouse; Once you have been notified your product is ready, collection must then be made within 14 days.

Do you unload or place my items in the room?

At this current time, our team and logistics operators only offer a curb side delivery.

Our delivery drivers will not enter your home.

Something is missing from my order?

Our dedicated team place all their efforts into ensuring your order is prioirty, and that care is taken to ensure you have a great shopping experience with HomeFit Shop.

Should something be missing from your order please notify us within 24 hours by emailing info@homefituk.co.uk and a member of the team will look into this problem and ensure that the situation can be rectified.

Do you offer an Installation Service?

We do offer Installation for all of our products, however currently we can only offer this service to those within the York & Hull area, and is subject to a minimal order value.

If you're not sure if you're within this catchment area, or want to arrange this, please get in touch with our team, who will be happy to look to arrange this for you.

Visit the Contact Us page here.

If I am not home when the delivery arrives, what happens?

We will notify you of the day of delivery, it is your responsibility to ensure you are able to receive the delivery.

If our courier/delivery driver failed to contact you and couldn't make the delivery of your goods, a re-delivery charge may apply.

Is there anybody I can speak to for advice or about your products before I order?

Yes certainly. Our dedicated support staff are here to help you, please email, give us a call or visit us if you need help/advice about a product.

Want to chat? Visit our Contact Us page here.

Can I track my order?

We work closely with our third-party couriers to ensure you’re able to get the best service possible.

Since updating our website, to ensure the best customer experience possible, you will now be informed via email or via your online account area, with information of when your order will arrive.

If you have a query about your order, please Contact Us.